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JOB SUMMARY
This position is responsible for customer service support and providing professional, effective and efficient public service assistance to the customer. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Provides customer service by greeting customers, completes all customer interactions - promptly and efficiently; answers routine and complex billing questions; responds to customer inquiries regarding leaks, sewer-averaging, special circumstances; reviews past due accounts; interprets ordinances; assists team members with questions and issues; research policies questioned by customers in order to provide accurate responses. Employees in this position must be able to multitask. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation. These values are the foundation of the organization.
EDUCATION/TRAINING/EXPERIENCE
LICENSES OR CERTIFICATES
LANGUAGE SKILLS
OTHER SKILLS & ABILITIES
REASONING ABILITY
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to move around the office; sit at a desk and use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee must occasionally move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works primarily in an office environment.
ESSENTIAL JOB FUNCTIONS
E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.
Full Time
Wholesale
$34k-42k (estimate)
05/10/2023
07/04/2024
littleelm.org
Little Elm, TX
100 - 200
Wholesale
The job skills required for Customer Service Representative include Customer Service, Billing, Microsoft Office, Data Entry, Communicates Effectively, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.